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| For better manageability we are limiting each call center to 110 AP's (Agent Positions). This will allow us to have set-ups in different geographic location maximizing the supply of qualified AP's. It will also help in comparing the centers among each other to maximize its quality of service. |
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| Call Centers Honduras S.A. is a fast growing BPO (Business Process Outsourcing) company. Its two founders have a vast and long-term experience in all the aspects of running a successful BPO operation such as: |
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Provider of Internet telephony in Honduras (line and mobile) |
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20 years experience in global outsourcing |
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35 years experience in global marketing and sales |
| We own the communications hardware all the way to the fiber optic channel accessing the US. This fact gives us immediate access to our engineers to keep the lines running 24/7. We don't have to rely on third party services. |
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